PROC 1.0
Managed IT
The full flight crew: helpdesk, patching, monitoring, procurement. Your team calls one number and a Houston engineer answers with the checklist already open.
Prime crew · 24/7
Apogee Systems runs IT for Houston companies where downtime is a scrubbed launch — medical labs, logistics floors, engineering firms, fintech desks. We monitor, patch, rehearse, and write it all down. We practice failures so you never meet one.
The full flight crew: helpdesk, patching, monitoring, procurement. Your team calls one number and a Houston engineer answers with the checklist already open.
Access control, endpoint defense, and monitoring tuned for labs and trading desks. Locked down to procedure — without grounding the people doing the work.
Migrations and hybrid operations flown by checklist: staged, verified, reversible. No burn gets executed without an abort path already written.
Email, Teams, and identity configured to spec, backed up, and documented — the boring, load-bearing systems that scrub launches when ignored.
Tested like a launch abort sequence, because that's what it is. Versioned, off-site, drilled monthly — a restore either works on the clock or it isn't a backup.
New facility, new lab, an acquisition to fold in? We write the flight plan, budget the burn, and stay on console through go-live.
Our Clear Lake operations room watches every client fleet around the clock. Telemetry comes in, procedures go out, and every anomaly gets a ticket, an owner, and a debrief. Quiet nights are the product.
See the launch windowsEvery server, endpoint, and backup job reports into one board. When a line goes amber, we're moving before your staff notices anything.
Nothing on console is improvised. Every alarm maps to a written response with an owner, a clock, and an escalation path.
Restores, failovers, and cutovers get rehearsed on schedule — 58 drills last year — so the real thing is a repeat performance.
What broke, why, and what changed so it can't repeat. Written, filed, and reviewed with you every quarter.
“Our lab runs 24/7, and a down LIS means samples expiring on the bench. In four years with Apogee we've had exactly one late-night page — and they called us first.”
“They rehearsed our warehouse failover twice before hurricane season. When the grid actually dropped, dispatch never went dark. Nobody outside ops even knew.”
“The debrief after our ransomware near-miss was the most honest document a vendor has ever handed us. Timestamps, root cause, what they'd change. We signed for three more years.”
A 60-minute inspection of your environment against our launch criteria — backups, security, recovery, single points of failure. You leave with a scored GO/NO-GO board for every system.
Reserve windowHand us a single system: a backup overhaul, a Microsoft 365 migration, a failover drill. Fixed bid, written runbook, done on the clock. Judge us on one burn before you buy the mission.
Reserve windowThirty minutes with the engineer who runs our console — not a salesperson with a quota. Bring the system that keeps you up at night.
Reserve windowOne readiness review tells you exactly where your systems stand — GO, NO-GO, and what it takes to close every gap. Written, scored, and yours to keep either way.